Direct Insurance Billing.

Office Policies

Appointments

All our staff is committed to your dental care needs. At the end of each visit, we will schedule your next dental appointment. Please feel free to choose an appointment date and time that is right for you! We like to provide a courtesy confirmation call or email before your next dental appointment. Generally, we contact you one to two weeks prior to your appointment, and we reconfirm a day or two again before your visit if needed.

Should you need us to change a scheduled appointment, a 48 hour notice would be grandly appreciated. If your appointment is scheduled for longer than an hour, a 4 working day notice would be best so that we can accommodate other patients with this time availability. This policy is essential to ensure that we provide the best care possible to all our patients. Also, we ask your cooperation to arrive on time for your visits as this permits our staff to offer you the best care possible within time limits that are suited for the appointment.

Should you require an appointment sooner than we have available, it will be our pleasure to accommodate you by flagging your appointment and contacting you if an earlier time should arise. We only reschedule dental visits in case of a serious emergency or if our doctors or staff members are not feeling well.

At your first dental visit, we will collect important information about you, such as your health and dental situation and your overall goals that you wish to achieve. You can print the medical questionnaire before your initial visit. Please take the time to thoroughly complete the questionnaire.

Dental Emergencies

Rockcliffe Dental & Denture Centre treats emergencies with the professionalism and urgency that they deserve. In the event that you require emergency dental services, please contact us during regular office hours as soon as possible to better guarantee same-day accommodation. You may also call us after-hours for redirection to an appropriate source of dental assistance.

Payment & Insurance

At Rockcliffe Dental & Denture Centre, we accept cash, Visa, MasterCard and debit transactions on-site.

We submit electronically all dental claims for patients to their respective insurance provider. We will gladly accept payments directly from your insurance provider. Balances unpaid by your insurance are charged directly to you at the time of your visit. Please note that insurance benefits do not cover the complete range of services we recommend. We suggest that you inquire with your provider in advance to ensure eligibility for coverage. If you require assistance with understanding your coverage, feel free to stop in with your documentation during your initial visit, where we can advise you of the services your plan covers. Please bear in mind that our resources and data is limited given the fluctuations and continuous adjustments made to the hundreds of available dental insurance plans available, as well as the fact that we don’t always have access to information you may want due to privacy laws. We recommended that you still consult directly with your provider.

We can also send your insurance provider an estimate detailing our intended services for you in advance of an appointment, which can help to determine whether what we propose is eligible for coverage. You will then receive a mailed response with payment details within 3 weeks. This is not required for basic treatments such as extractions, fillings, examinations, and root canals unless if requested in advance.

We require that a valid credit card number remains on file so that we can charge for unpaid services in the event of an insurance provider compensating for either some or none of the services that are to be rendered. Receipts are mailed out to patients afterwards, and out-of-pocket expenses are charged after each appointment if there are outstanding fees.

Accessibility

Our office offers ample free parking on-site for all patients. Additionally, our entire facility is handicap-friendly and easily accessible via Ottawa public transit services. We are located in close proximity to Montfort Hospital, the Vanier Parkway, St. Laurent Boulevard, the downtown core and the neighbourhood of Rockcliffe for easy access to our office.

Harassment

Rockcliffe Dental & Denture Centre makes it a firm point to stand up against discrimination and/or harassment in any form toward our staff, patients, or visitors. We have no tolerance of harassment directed towards anyone’s race, gender, sexual orientation, or religious beliefs, and our team of knowledgeable professionals is passionate about protecting all staff and visitors against physical, verbal, or mental abuse in any capacity.

Request an Appointment

Fill out the form below to get in touch. For dental emergencies call: 613-746-4600